Free in the UAE.
$150 for all international orders of $300 and above.
Returns & exchanges.
KINGDOM RETURNS POLICY
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 14 days of receipt and in sellable condition for a refund or like-for-like exchange.
Returns are only accepted online for products purchased directly from madebykingdom.com, if you have purchased from a Kingdom Life & Bike store or a Kingdom retail partner then they must also arrange your return or exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to Kingdom, please ensure the product is well packaged and protected from damage in transit.
If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or color of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Kingdom is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.
HOW TO MAKE A RETURN
To make a return print a copy of your original invoice to enclose in your returns package. If there is anything else you feel Kingdom should know please write legibly on the form.
Please email us at firstname.lastname@example.org in order to get our address.
If you do have any enquiries about your return once it has been posted, email email@example.com. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the item’s tracking number if applicable.